FRONT OFFICE ENGINEER_CORE_VAS (HTE)
- RESPONSIBILITY:
- Be able to perform Alarm Surveillance, Trouble Ticket, Work Order Management, Change Management Monitoring for 1st Level Service Restoration Activities.
- Be able to manage complaints from Customer Care.
- Be able to ensure Adherence to all Processes.
- Be responsible to escalate within the department/ group as well as to service support units/ supplier partner functions so that service layer may be maintained at specified level.
- Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/ Front Office Manager.
- Be able to send/receive/follow up with trouble reports sent to the delivery units/ supplier/ customer.
- Be responsible for Remote Service Corrective, Preventive Maintenance.
- DAILY ACTIVITIES:
- Ensure attendance to be on time according to 24/7 Rotation Shift Roster.
- Ensure all relevant information is captured and communicated during shift handover.
- Monitoring of all alarms on MSS, BSS, GPRS, MPBN, RAN, Transmission via NMS, VAS Nodes when required.
- Trouble reporting of creation, update and closure of generated alarms and complaints.
- Ensure the quality of the content in trouble ticket is maintained.
- 1st line trouble shooting of generated alarms and complaints.
- Fault Escalation to relevant parties/delivery units
- Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
- Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.
- Ensure the operative performance at specified level according to the contractual SLA and KPI.
- QUALIFICATIONS AND REQUIREMENTS:
- Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields
- Minimum 2+ years of hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of CORE and VAS network equipment
- Good experience in Mobile Network with technology of 2G, 3G and 4G
- Good experience in Backbone network
- Good English language skill (spoken and written)
- BENEFIT:
- Salary from 15,000,000 to 25,000,000 VND/ month depending on qualifications, experience, and competitive energy.
- The Company fully implements social insurance, health insurance, and unemployment insurance.
- Purchase additional 24-hour extended insurance.
- Work in a dynamic and creative environment.
- Trained and developed in a real environment.
- Consideration for salary increase and job position change based on actual capacity.
- Participate in large-scale cultural and sports activities.
- 13th month salary bonus, holiday bonus 2/9; 30/04; New Year, Lunar New Year, KPI bonus; Project performance rewards…
- Enjoy birthday party benefits.
- Full leave for holidays, Tet, filial piety, rejoicing... according to current Codes and Laws.
- WORK LOCATION:
- Office: 5th Floor, Leadvisor Tower, No. 643, Pham Van Dong Street, Co Nhue 1 Ward, Bac Tu Liem District, Hanoi.
- APPLICATION INFORMATION:
